We value your business, and whilst we aren’t responsible for the quality of the service provided by the merchant or the experience itself, we will do everything we can to act as a liaison that can assist to find the most favorable outcome for you. So, if something major has let you down contact us and we’ll do all we can to make things right.
That being said, we realise that sometimes things don’t go exactly as planned. We do investigate exceptional cases and if a refund is the only option, Lyah reserves the right to offer all monies as store credit.
Refunds will be done only through the Original Mode of Payment. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.